Bioperfectus technical support representatives and service engineers provide you with online and onsite support once customer inquiries received via phone, mail, video, onsite or by all means to ensure the functionality of Bioperfectus instruments.
Training is obligatory for authorized service engineers to provide sufficient solutions for Bioperfectus products. We offer you different level of training to distributors and end users, including but not limited to classroom, on-site and online training.
Bioperfectus delivers free after-sales service to end users under warranty, except man-made mistakes. We do also provide with paid service to out-warranty products.
Bioperfectus has local service parts stock and fast supply-chain center to support instruments running functionally.
Bioperfectus provides seasonal service training in headquarter, including instruments operation and feature, installation, functional test and trouble shooting.
Onsite training of Bioperfectus includes training on end-user site.
Bioperfectus provides online video training to distributors and end-users to ensure the sufficient installation and service on customer site.
Bioperfetus honors customer feedback. If you have any concerns, suggestions, issues or complaints about our product or personnel, please submit your information below. We will feedback to you within 24 hours.